Customer service, which is sometimes called customer care, is the topic of this category. It includes all customer service, including before and after purchase and those services offered over the telephone, internet, or in the shop.
Featured Websites
BestMark – Secret Shopper Service
Want to get into the minds of your customers? BestMark client intercept surveys make it possible to find out what your store, shop, or service is doing right and what needs to be improved. Point-of-Sale (POS) and Exit Interview Cusotmer Surveys. - BestMark – Secret Shopper Service
http://www.bestmark.com
Regular Websites
Customer Relationship Management News
Customer Relationship Management News is a news website for those working in the customer relationship industry. The site has articles on enterprise security and managing customer data. The site also has articles on technology you can use to manage your customers better. - Customer Relationship Management News
http://www.crm-daily.com
Customer Service Benchmarking Association
The Customer Service Benchmarking Association (CSBA) is an organization of companies that provides the best in customer service practices and technology. The website also has studies on budgeting, planning and IT software testing. You can also find out about new business analysis techniques here. - Customer Service Benchmarking Association
http://www.csbenchmarking.com
Company provides turnkey virtual communications and virtual office solutions including local or toll-free telephone, virtual assistants, live call answering and forwarding, and more. - Davinci Virtual,
http://www.davincivirtual.co.uk/
Develops solutions for multichannel companies that combine both proven industry best practices with the latest technology available in the industry. - F. Curtis Barry & Company
http://www.fcbco.com/
The National Shopping Service (NSS) is a company that offers mystery shopping services to clients around the world. In addition to mystery shoppers, the NSS also provides consultation services to help company improve their services. You can also learn about the NSS's Opinion Web service which lets people submit comments about the service they experience. - National Shopping Service
http://www.nationalshoppingservice.com
The NBX Help Desk provides technical support for the NBX telephone system. The website has a large section for customers where they can download software and arrange for service. You can also find out how to configure NBX technology for optimum performance. - NBX Help Desk
http://www.nbxhelpdesk.com/
Customer service training and customer satisfaction consultants offering corporate training programs and workshops for service improvement with customer service managers, employees & workgroups. The authors of Customer Service for Dummies. - Quality Service
http://www.quality-service.com/
Jones Associates are a long established customer service training company specialising in customer service training, sales, presentation and management training courses. - Service Training
http://www.service-training.co.uk/
A mystery shopping company that provides high quality, highly credible and insightful mystery shopper reports on a timely basis. - Shoppers' Critique
http://www.shopperscritique.com/
Society of Competitive Intelligence Professionals
The Society of Competitive Intelligence Professionals (SCIP) is an organization for those who develop intelligence resources for their clients. The website provides an extensive career center for employers and members of the society. You can also find training resources to improve your skills in competitive intelligence. - Society of Competitive Intelligence Professionals
http://www.scip.org/
This company provides enterprise software management and contact center solutions that help organizations increase business value from information technology. - Stream
http://www.stream.com/