Customer service, which is sometimes called customer care, is the topic of this category. It includes all customer service, including before and after purchase and those services offered over the telephone, internet, or in the shop.
Recommended Resources
BestMark client intercept surveys make it possible to find out what a store, shop, or service is doing right and what needs to be improved.
http://www.bestmark.com
Customer Relationship Management News
Customer Relationship Management News is a news website for those working in the customer relationship industry. The site has articles on enterprise security and managing customer data. The site also has articles on technology you can use to manage your customers better.
http://www.crm-daily.com
Customer Service Benchmarking Association
The Customer Service Benchmarking Association (CSBA) is an organization of companies that provides the best in customer service practices and technology. The website also has studies on budgeting, planning and IT software testing. You can also find out about new business analysis techniques here.
http://www.csbenchmarking.com
Our handyman services include remodeling, repairs,carpentry, painting, maintenance. Our breadth of services extends to roofing, tiling, fencing repairs, plumbing and electrical. If you are searching for an local handyman, look no further. It would be our pleasure to install new lighting fixtures for your home or office, repair a broken shelf or fix a leaky toilet. We are ready for hire!
http://www.irvingstophandyman.com
The National Shopping Service (NSS) is a company that offers mystery shopping services to clients around the world. In addition to mystery shoppers, the NSS also provides consultation services to help company improve their services. You can also learn about the NSS's Opinion Web service which lets people submit comments about the service they experience.
http://www.nationalshoppingservice.com
The NBX Help Desk provides technical support for the NBX telephone system. The website has a large section for customers where they can download software and arrange for service. You can also find out how to configure NBX technology for optimum performance.
http://www.nbxhelpdesk.com/
Customer service training and customer satisfaction consultants offering corporate training programs and workshops for service improvement with customer service managers, employees & workgroups. The authors of Customer Service for Dummies.
http://www.quality-service.com/
A strong speaker and valued author in the realm of customer service, Scott Deming works with companies in a variety of industries to build business acumen through an understanding of customer evangelism and lasting customer loyalty. As a consultant, Deming serves as an unbiased set of eyes and ears to give advice and delve into the strengths of an organization.
http://www.scottdeming.com/
Jones Associates are a long established customer service training company specialising in customer service training, sales, presentation and management training courses.
http://www.service-training.co.uk/
A mystery shopping company that provides high quality, highly credible and insightful mystery shopper reports on a timely basis.
http://www.shopperscritique.com/
The organization is dedicated to developing experts who add value through customer engagement present this online networking feature which allows the user to locate online mentors. Its networking opportunities, communities and chapters, conference and events, publications and research are outlined.
http://www.socap.org/
Society of Competitive Intelligence Professionals
The Society of Competitive Intelligence Professionals (SCIP) is an organization for those who develop intelligence resources for their clients. The website provides an extensive career center for employers and members of the society. You can also find training resources to improve your skills in competitive intelligence.
http://www.scip.org/
This company provides enterprise software management and contact center solutions that help organizations increase business value from information technology.
http://www.stream.com/
