Aviva Directory » Business & Industry » Business Services

As a form of business-to-business (B2B), business services are those which are about, or belong to, businesses that provide services to other businesses.

Examples include such service-based B2B businesses as audio-visual services, call centers, call-management services, communications services, consultancy services, consumer services, content writing, corporate relocation, customer services, customs compliance, employee training, events, freelancing, hospitality services, human resources, industrial services, office services, outsourcing, on-demand order fulfillment services, temporary staffing services, translation services, quality control services, signage, warehousing, and perhaps some others, such as co-working spaces or businesses that lease office spaces to remote teams and freelancers.

Audio-visual technical and consulting services to businesses might include Zoom video conferencing setup, sound masking and absorption, digital signage, LED video walls, and a needs analysis to determine the client's needs and goals, which may also include studio broadcasting, keynote and breakout production, and project mapping.

Operating as third-party outsourcers, call centers or contact centers are companies that provide telemarketing, technical support, and customer interactions on behalf of a company. Frequently, in recent years, call centers are based in India or various developing countries, such as the Philippines and Bangladesh. Healthcare industries often use call centers for billing, collections, and patient communications.

Call management refers to the processes and systems that call centers or large corporations use to handle incoming calls, track these calls, gather useful information, and route calls to the right place.

Business-to-business communications involve the methods and technologies through which employees from different companies can connect to one another.

Consultants are professionals who provide expert advice or service within a particular area of business operations. Some of these are more appropriately sorted into other categories, such as Business Law. Consultants are brought into a business when there is a specific problem or to save their client's time, increase revenue, and maintain resources.

Consumer services are a reference to the formulation, reformulation, technical consulting, and testing of consumer products, and may involve a variety of fields, such as biological, chemical, engineering, physical, and web-based services.

Contact writing services are provided by firms, groups of writers, or freelancers who professionally prepare marketing material, white papers, research articles, press releases, product descriptions, copywriting, proofreading, or editing services. Web content services are covered in SEO Content Writing.

Corporate relocation services, employee relocation services, and workforce mobility services are business processes designed to transfer employees, their families, or entire departments to a new location.

Customer service is the assistance and advice that a company provides to those who purchase or use its products or services. Customer service may be provided in person through the company's sales or service office or by automated means, which may include kiosks, mobile applications, or websites. In recent years, artificial intelligence is increasingly used for this purpose.

Importing products across an international border can be a complex process, as several rules and regulations affect the import and export of goods. Customs compliance professionals are expected to be trained and knowledgeable in these matters.

While many companies provide employee training services in-house, employee training professionals are sometimes contracted in order to familiarize employees with new technology or new approaches to the job.

Event planning services may be used to construct, support, or maintain corporate events, such as trade shows, conventions, and other gatherings.

Traditionally, companies would employ a human resources officer or a large human resource department, depending on the size of the company. However, some companies elect to contract with third-party services for new hires and other HR tasks.

Industrial B2B services might include pest control, electrical work, plumbing, prototype development, equipment, and others.

Copy and print management, inventory tracking, mail and package management, and other office services are sometimes contracted, as well.

Outsourcing is the practice of hiring an individual or firm outside a company to perform services or create goods that were traditionally performed in-house.


Audio Visual


Consumer Services

Content Writing

Corporate Relocation

Customer Service

Customs Compliance



Human Resources

Industrial Services

Office Services


Quality Control






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